It's really easy to place an order with Hamilton & Lewis, simply select your item/s and add to the basket. You can select from checking out using our secure payment site or using PayPal.
You will be given the option to create an account where you can trace your orders online and create a wishlist.
Most products are in stock and will be dispacthed within 2 working days. However, sometimes we may, depending on the product, need to have it specially made or modified just for you.
You are able to make changes to your order up to the point at which you click on the Place Order button in checkout. However, you cannot change items once your order has been placed. This means that you cannot change your delivery address, your selected products or your product quantities etc. However, once the order reaches you, you can return it back to us for an exchange or full refund. Items made to order such as rings with finishing touch design may be refused a refund but am alternative may be chosen. We advise that you check your order thoroughly before placing it.
Once your order has been placed successfully, we will send you an email confirming we have received your order. We will then contact you via email confirming your order has been dispatched and provide you with a shipping reference. If you have not received your item or if you have any enquiries regarding your order, please contact the Customer Care team +44 (0)1642 049072 or at firstname.lastname@example.org
In the unlikely event that you should receive a faulty/damaged item or if we have sent a different item than was on your order, please contact the customer care team within 5 days of receipt on +44 (0)1642 049072 or at email@example.com, who will be able to provide a return label and advise you how to return the item.
You can contact us through our contact page! We will be happy to assist you.