Any personal information provided to or gathered by us is controlled by
Hamilton & Lewis
4 Blenheim Court
Your Privacy is important to us
This Privacy Statement applies to this websites on which this Privacy Statement is shown.
WHAT IS PERSONAL INFORMATION?
Personal Information is data or information that, either alone or in combination with other information collected, identifies an individual. Personal information may include:
- Full name
- Contact details – i.e. email address, mobile/phone number
- Your purchase history with us
- Analytics that show how you and other users navigate our website – i.e. IP address and operating system
- Payment details (only when you make a purchase).
WHAT PERSONAL INFORMATION IS NEEDED TO CREATE AN ACCOUNT?
When you create an account on the Hamilton & Lewis website, we will ask you to provide your name and email address. Your email address and the password you create allow you to log in to your account. Your account is password-protected. For extra security, we recommend that you use a variety of upper and lower case letters, numbers, and symbols in your password. We only use your name to help verify your account should you call our customer support team.
USING SOCIAL MEDIA CREDENTIALS TO LOG IN TO YOUR HAMILTON & LEWIS ACCOUNT
You do not need to use social media credentials to log in to your account, but if you do...
When you log in to your account using social media login credentials for the first time, you will be asked whether you agree that the social media network may provide certain information to us. This information includes your name, email address, profile photo, posts, comments and other information associated with your social media account.
Please note that of this information we only retains and uses your email address. Hamilton & Lewis uses the email address provided by the social media network to associate it with your account. This gives you the option to login to your account without social media credentials in the future, should you wish to do this.
If you do not want your information to be shared with us by a social media network, then you can simply login to your account using your account login details instead of your social media login.
WHAT PERSONAL INFORMATION IS NEEDED TO BUY PRODUCTS ON OUR WEBSITE?
If you purchase a product on our website, we will ask you to provide your name, mailing address, email address and a contact number. We collect this personal information so that we can process your order and fulfill your purchase effectively.
We do not view or store your payment card information. A third party, processes customer payment card information when our customers use a payment card to make a purchase on our website.
WHAT PERSONAL INFORMATION IS NEEDED WHEN YOU CONTACT CUSTOMER SUPPORT AT HAMILTON & LEWIS?
If you contact our customer support representatives via email or telephone, we may collect Personal Information.
This information may include your name, mailing address, phone number, email address, contact preferences, and information about the Hamilton & Lewis products you own - such as their serial numbers and date of purchase. We may also create event logs that capture information relating to the support or service issue. This information is only used to help us diagnose product or website related issues.
We may also need to access your account in order to provide you the necessary assistance. To improve customer service, subject to applicable laws, we may also record and review conversations with customer support representatives, and analyse any feedback provided to us through voluntary customer surveys.
We may use Personal Information to communicate with you about your account, your transactions, important product information, notice about important changes to this Privacy Statement, and, consistent with applicable laws and your allocated choice of marketing correspondence (see below), we may send you offers and promotions relating to our products.
OTHER USES OF PERSONAL INFORMATION BY HAMILTON & LEWIS
Hamilton & Lewis may use Personal Information for internal statistical, marketing or operational purposes. This includes generating sales reports and analysing demographic, user interest, and purchasing trends among our customers.
IS YOUR PERSONAL INFORMATION AVAILABLE TO THIRD PARTY SERVICE PROVIDERS?
Yes. Hamilton & Lewis uses third party service providers to help administer certain activities on our behalf. We may share Personal Information about you with such third party service providers. This information will only be to the extent necessary for the sole purpose of enabling them to perform services on our behalf.
Subject to applicable laws in your jurisdiction, we may also disclose Personal Information about you to others (given your consent) as we believe to be necessary or appropriate: (a) under applicable law or regulation, including laws or regulations outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public authorities and law enforcement officials, including officials outside your country of residence; (d) to assist or support theft investigations involving Hamilton & Lewis products or property, (e) to enforce any of our terms and conditions or policies; (f) to protect our operations or those of any of our affiliates and subsidiaries; (g) to protect the rights, privacy, safety or property of Hamilton & Lewis, its affiliates and subsidiaries, you or others; or (h) to permit us to pursue available remedies or limit the damages that we may sustain.
We may also transfer Personal Information to an affiliate, a subsidiary or a third party in the event of any reorganisation, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock, including, without limitation,in connection with any bankruptcy or similar proceeding.
CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the use of your personal information and opt out of receiving direct email marketing communications from us. When you are asked to provide information on the website, look for a tick box that you can tick or untick to indicate your preferences.
Alternatively, if you have already signed up to receive emails from Hamilton & Lewis, please note that you can unsubscribe from our mailing list at any time by clicking the link available in all outgoing e-mails. Otherwise, you can request to be removed from our mailing list by emailing email@example.com, calling us on 01642 049072 or making the request in writing to the following address:
Hamilton & Lewis
4 Blenheim Court